Warranty Information

This page provides a clear breakdown of warranty policies for the video game hardware we carry or support. It covers major console brands, peripherals, and other gaming-related electronic products.

Console Warranty Policies

Brand	Warranty Period	Key Notes / Links
Sony PlayStation	1 Year PlayStation	- Consoles (PS5, PS4) are covered for 1 year by Sony Interactive Entertainment Singapore. - 90-day extension available if you register the console online (within 1 year of purchase) for PS5 and PS4. - For repairs, the Singapore service center is located at 3 Ang Mo Kio Street 62 #06-12, Link@AMK Singapore 569139. - Make sure to bring your original invoice, console, and packaging when submitting for service.
Nintendo	1 Year Convergent Systems	- Managed by Convergent Systems in Singapore. - Covers Switch hardware (console), Joy-Con, Pro Controller, Switch Dock, and Camera. - Warranty is void for: modified or non-Singapore versions, or unauthorized repair/tampering. - Service is carry-in to the authorized service centre at 9 Ubi Crescent, Singapore 408572. - You must present proof of purchase.
Microsoft / Xbox	1 Year Microsoft	- According to Microsoft’s warranty for Singapore / region-appropriate models. - Repair or replacement is at Microsoft’s discretion; refurbished parts may be used. - When returning a device for warranty service, back up your data — Microsoft may erase stored content. - For accessories (e.g., controllers), warranty terms may differ — check your specific model’s documentation.

Handheld / PC Gaming Devices

Asus ROG Ally: For the ROG Ally, Asus has extended its warranty to 24 months for certain regions.
- Note: this applies to hardware defects, including SD card reader issues (verified by Asus statement).
- For warranty status or inquiry, refer to Asus Singapore’s Warranty Status Inquiry page.

Peripherals & Accessories

Brand	Warranty Details	Support / Service
Logitech	- Logitech provides a Limited Hardware Warranty. - Warranty length = as printed on the product packaging / product specification pages. - Warranty is non-transferable, and applies only in the country where the purchase was made.	- For Logitech products in Singapore, warranty claims are handled by Kaira Global (their service partner). - You must bring the product, proof of purchase, and your serial number must be intact.
Thrustmaster	Warranty handled via Ban Leong Technologies (Singapore).	Use their support page or contact Ban Leong for warranty claims.
Playseat	Standard support / warranty through Playseat’s support page.	Use the “Support” section on Playseat’s website to raise warranty requests.
SanDisk	Warranty handled via the SanDisk (Western Digital) warranty unit.	Use the warranty tool on sandisk.com/wug to check status or make a claim.

Other Brands (e.g., Genki, 8bitDo, Gatz, Bobovr, Hori, Nyko, IINE, Gulikit)

For these brands, we provide a 3-month warranty on:
- Controllers
- Wheels
- Headsets
- Drums
Excluded from this warranty:
- Pouches, bags, cases
Warranty covers defects in manufacturing or materials, not wear-and-tear, misuse, or cosmetic damage.

General Warranty Guidelines & Tips

Proof of Purchase: Always keep your receipt or invoice. It's almost always required to make a warranty claim.
Original Packaging: Bring the defective item along with its original packaging and any included accessories (cables, manuals, etc.) when submitting for service.
Data Backup: For devices with storage (e.g., consoles, SD cards), back up all important data. Repairs may require a factory reset or may erase stored content.
Service Process:
- Identify the correct service centre or partner (e.g., Kaira Global, Ban Leong, Convergent).
- Submit a warranty request, often via the brand’s support portal.
- If required, bring or ship in the defective product. Use proper packaging to avoid damage.
Warranty Exclusions: Be aware that warranties typically do not cover: misuse, physical damage, unauthorized modifications, water damage, or non-authorized service.
Warranty Extensions: Some brands or models offer warranty extensions (e.g., PlayStation’s 90-day extension, or Asus Ally’s 24-month coverage). Check when you register the product.
Local vs International Warranty: Warranty policies may vary by region. Products purchased from a different country may not be eligible for local warranty service — always verify.

Important Disclaimers

Warranty policies are defined by the manufacturer, not by us. This page is for informational purposes only — always refer to the official manufacturer or service-partner documentation.
Warranty terms (duration, coverage) may be updated by manufacturers — please check the latest published terms on their websites.
Some remedies (repair / replacement) are offered at the manufacturer’s discretion.
Warranties don't usually cover loss of data, so backing up is your responsibility.