Frequently Asked Questions (FAQ)

Shopitree.com is an online store offering a curated selection of authentic products, including gaming accessories, lifestyle items, and trending collectibles.

Yes. All products sold on Shopitree.com are 100% authentic and sourced from authorized distributors or trusted suppliers.

We ship both locally and internationally. Available shipping options will be displayed at checkout. For more details, you may click here.

Shipping costs are calculated and shown at checkout based on your delivery address and selected shipping method.

Delivery times vary depending on your location and whether the item is in stock or on pre-order.

For local delivery within Singapore, parcels typically arrive within 1 to 3 working days after the courier has picked up the order.

For international delivery, shipping usually takes a few days up to 2 weeks, depending on the shipping method selected (economy or express) and the customs clearance process in the destination country.

Once your order is shipped, you will receive a tracking number and link via email.

A pre-order allows you to reserve an item before it is officially released or before our stock arrives. Your order will be fulfilled once the item becomes available.


Some pre-order items may also come with exclusive pre-order benefits, such as special pre-order pricing or limited pre-order bonuses, available for a limited time and while stocks last.

Estimated release dates are stated on the product page. Items will be shipped as soon as they arrive at our warehouse and are ready for dispatch.

Release and shipping dates are estimates provided by suppliers and may be subject to change due to production or logistics delays.

Yes, we will notify you via email or Whatsapp if there are any significant changes or delays to your pre-order.

Pre-orders are generally non-refundable unless stated otherwise or if we are unable to fulfil the order.

We do not offer refunds unless otherwise stated. Please choose your items carefully before purchasing.

Yes, exchanges are accepted for eligible items in original, sealed, and unused condition within 7 days after the order has been successfully delivered or collected. Please refer to our Exchange Policy for full details.

If your item arrives defective or damaged due to a manufacturing defect, please contact us immediately upon receiving the product. We will assist according to our policy.

Warranty coverage depends on the product and manufacturer. Details will be stated on the product page where applicable.

Please contact our customer support team with your order details, and we will guide you through the process.

For international orders, shipping costs are shown at checkout. Any applicable customs duties, VAT, or import taxes are not included in the item price and are the responsibility of the buyer. These charges must be paid directly to the logistics provider upon delivery.

You may reach us via our website contact form, email (service@shopitree.com), Whatsapp (+65 9730 5731) or official social media channels.

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Our customer support hours are Monday to Friday, 10:00am to 6:00pm. Support hours are listed on our website, and responses may take longer during weekends or public holidays.