Which countries do you ship to?

We currently ship to the following countries

    • Singapore (local)
    • Australia
    • Brunei
    • Canada
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Thailand
    • Vietnam
We're sorry if your country isn't on the list, we review the list of countries we ship to regularly with a view to expanding these where possible.
Please note you are responsible for any local taxes and shipping. Any applicable local sales tax, VAT and similar taxes will depend on the tax that applies to your delivery location and any changes will be displayed in the checkout.

When will my order arrive?

Dispatch times may vary for each item even if they are ordered at the same time. If your purchase is a new game, it really depends on the availability of the launch date -- you can see the relevant info on product page. You'll get an email when your item has been dispatched so you can start enjoying playing!

Can I do self collection on same day of order?

Yes you can if you opted for self collection at Office located at 51, Bukit Batok Crescent, Unity Centre #05-17 Singapore 658077. Self collection at other locations will need at least one day to do the transfer. You will be notified by email when ready for collection.

Can I do day-one self collection on newly launch title?

Yes you can if you opted for self collection at designated collection point during pre-order. You order will be dispatched accordingly.

How will it be arranged if 1 order with current available and pre-order items?

         As long as everything in 1 order, it will be only 1 shipping service. There are few options of the order fulfillment arrangement as the following.      

         Option 1: Ship all items together after the pre-order item releases by local courier.

         Option 2: Mail out the current available item with normal mail (free postage). Please note that normal mail without tracking number and there will a risk of lost parcel issue.

         Option 3: Ship current available item with local courier first. For pre-order item to be arranged for self collection at GameMartz Bugis Junction / Plaza Singapura / Bukit Batok store or vice versa.