Return and Refund Policy

At Shopitree, we want you to be fully satisfied with your purchase. Please read the following return policy carefully before placing an order.

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1. General Policy

We encourage all customers to choose their items carefully before making a purchase.

We do not offer refunds for any reason. However, exchange requests are accepted only under the following conditions:

• The product must be in its original sealed packaging, unopened, and unused

• The exchange request must be made within 7 days from the date of receiving the product

• Proof of purchase is required

We do not accept exchanges for change of mind, incorrect purchase, or incompatibility once the product has been opened or used.

However, if an item is defective, faulty, or damaged, we will gladly assist you with a replacement, repair, or refund, provided the request is made within 7 days of purchase, in accordance with the policy below.

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2. Defective or Damaged Items

If your item arrives defective or damaged due to a manufacturing defect, please notify us as soon as you receive it.

Eligibility Requirements

• The defective or damaged item must be returned within 7 days from the purchase date.

• Items returned as “defective” must not have scratches, cracks, dents, or marks. Discs with visible damage will be rejected and returned at your cost.

• If a replacement is unavailable, a full refund will be issued.

Postage Costs

• Return postage for defective items is shared equally:

  • You pay for shipping the item back to us.

  • We cover the shipping cost for sending the replacement to you.

Important

For all returns, we strongly recommend using a trackable courier service. We are not liable for lost or damaged return shipments.

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3. Wrong Item Received

We sincerely apologize if you received an incorrect item. This is rare, and we aim to correct it quickly.

What to Do

• Return the item in the same condition you received it.

• Item must be returned within 14 days from the day you received it.

• A refund or replacement will be provided once the item is returned and inspected.

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4. Damaged or Faulty Items (Detailed Guidance)

If you believe your item is faulty:

1. Please first refer to the user guide, especially any troubleshooting section.

2. You may also contact the manufacturer, as many issues can be resolved through basic troubleshooting.

3. If the fault persists, contact us directly with:

   • A description of the issue

   • Any troubleshooting steps you have tried

We will advise you on the next steps.

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5. Technical Support

Shopitree provides technical support and repair services for selected games and electronic items through our in-house Repair Service Department.

To ensure efficient support, please note the following:

• The game or product must be compatible with your system

• Your device must meet the minimum hardware and software requirements

• Proof of purchase from Shopitree may be required for support or repair services

Our technical team will assess and assist with eligible issues. However, Shopitree is not responsible for problems arising from system incompatibility, unsupported software, or user-modified systems.

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6. Returns Procedure

To return a defective item:

1. Email us at service@shopitree.com with:

   • Your order number

   • A description of the defect

   • Photos or videos (recommended for faster processing)

2. Our customer service team may contact you for further details or troubleshooting steps.

3. This return policy applies ONLY to defective products, such as controllers that fail to sync or pair with the console within the warranty period due to a manufacturing defect.

   • We do not exchange products purchased by mistake or items incompatible with your system.

4. All returned items must be sent back in their original packaging, including:

   • Manuals

   • Accessories

   • Inserts and bundled items

5. Our customer service team may follow up again to ensure all details are correctly recorded.

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7. Refunds, Exchanges & Special Conditions

Refunds (If Applicable)

Refunds are only applicable in cases where a product is confirmed to be defective, faulty, or damaged due to a manufacturing issue, and where a replacement is unavailable.

Once your returned item is received and inspected, we will notify you via email of:

• Receipt of the returned item, and

• Approval or rejection of your refund request

If approved, the refund will be processed and credited automatically to your original method of payment. Please allow several business days for the refund to reflect, depending on your payment provider.

Late or Missing Refunds (If Applicable)

If you have not received your refund after approval:

1. Please recheck your bank account.

2. Contact your credit card company, as processing times may vary.

3. Contact your bank, as additional processing time may be required.

If you have completed all the above steps and still have not received your refund, please contact us at service@shopitree.com for assistance.

Sale Items

Only items purchased at regular price are eligible for refunds (if applicable).
Sale or discounted items are strictly non-refundable, unless the item is defective and no replacement is available.

Exchanges

We only offer exchanges for items that are defective or damaged. Exchanges are limited to the same item and are subject to stock availability.

To request an exchange, please email service@shopitree.com with your order details. Approved exchange items should be sent to:

Shopitree
51 Bukit Batok Crescent
Unity Centre #05-17
Singapore 658077

Monday to Friday 10am to 6pm
Saturday, Sunday, Public Holiday Closed

Customers are responsible for ensuring returned items are properly packed and sent via a trackable courier service.